Thank you for your preference in our services. 👍️
Our support for Unmanaged Servers is guaranteed to network and hardware issues or inquiries. Moreover, we provide best-effort support to assist with third-party software - without any response time guarantees.
These plans are perfect for anyone willing to learn, professionals, or businesses with an IT department and priced accordingly.
However, if you are running a business and require guaranteed response times or support for third-party software, we have business support plans and managed services in case you are interested: https://www.ovs.host/professional-services/.
If that's the case, please contact our sales department to receive a quote based on your requirements. Alternatively, select a professional plan or a service with a managed service already included.
I'm closing this thread now to avoid going off-topic since you have your issue already resolved. Feel free to open a new thread if you require additional assistance.